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LBGTQ Program Assitant

Position:  Program Assistant – LGBTQ Program (1.0 FTE)

Reports To: Executive Director

Position Summary:

The Family Health Team Program Assistant will play an integral role in the success of the Family Health Team (FHT) by assisting with the achievement of our vision, mission and goals.  The job incumbent will provide administrative support to the LGBTQ Program.

Roles and Responsibilities:

  • Assist the FHT administrative department with support and program development for designated  programs,   including   chart   maintenance,   patient   appointments,   and reception duties
  • Call patients to remind them of their appointments
  • Work with the team on the internal referral process
  • Compose material using correct grammar and spelling
  • Exercise tact and discretion in dealing with patient issues
  • Arrange all logistics of meetings, groups etc.
  • Help maintain the flow of the office during busy peak times (i.e.: lunch) (backup for vacation and sick time with other admin staff in the FHT)
  • Coordinate, generate and oversee the gathering of monthly information for reports to


  • Attend any meetings as requested and take minutes if required
  • Continually upgrade skills and knowledge to meet the demands of the position
  • Exercise high  level  of  care  in  protecting  confidential  and  sensitive  information  of clients, their families, personnel and the FHT organization
  • Use the most effective and efficient method to deliver services while continuing to improve the quality of same
  • Cover parking phone if required
  • Scanning and transcription as required
  • Maintain confidentiality in accordance with the Municipal Freedom of Information and

Protection of Privacy Act

  • Maintain current knowledge of policies and procedures
  • Work in compliance with Health and Safety laws adhering to safe work practices and procedures established by the CFHT
  • Communicate regularly with regional partners
  • Support Project Manager in the development of the program
  • Other duties as required

Skills/Knowledge Requirements:

  • Advanced skills in Microsoft Office, as well as Internet research skills, EMR knowledge as asset
  • Works well in a team environment and works collaboratively with all team members including physicians
  • Well developed communication skills, written and spoken
  • Ability to work independently with minimum supervision
  • Ability to coordinate large amounts of information and documentation for various meetings and events, as well as minute taking skills
  • High degree of accuracy and attention to detail
  • Exercises good judgment and shows a willingness to take on new challenges
  • Demonstrate strong organizational skills with the ability to prioritize and maintain a variety of activities
  • Knowledge of the LGBTQ issues and resources and the Family Health Team model an asset

Education/Specific Job Requirements:

  • Post-Secondary school diploma or degree in Medical Administration or Business Administration an asset
  • Certificate in medical terminology an asset
  • Ability to work evenings, if required
  • Police Record/Vulnerable Sector Check


  • Three to five years administrative experience in a health care setting

The Couchiching Family Health Team (CFHT) supports diversity, equity and a workplace free from harassment and discrimination. We encourage applications from all qualified candidates, including women, visible minorities, aboriginal peoples and disabled persons. CFHT is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please advise our Human Resources Manager.  Personal information contained in applications will be used for recruitment purposes and collected as per Freedom of Information (F.O.I.) and Protection of Privacy Act, 1987. While we thank all applicants, only those contacted for an interview will be acknowledged. No phone calls please.

Please submit cover letter and resume including position title in subject line to:

Only those selected for an interview will be contacted.